FAQs

Have questions? We've got the FAQs.

Billing / Shipping

What is your return policy?

Our return and refund policy can be found here.

Do you offer free shipping?

We offer free shipping for all purchases over $199. Additionally, we offer local pickup for all orders local to our home office in Fredericksburg, Va. Occasionally, we offer free shipping coupons on certain products.

How much is shipping?

We charge a flat $8 shipping rate for most of our items. Any orders over $199 qualify for free shipping as well. Local pickup is available for surrounding zip codes local to our workshop. This can be enabled during the checkout process when you enter your zip code into the address boxes.

What payment options do you offer?

We offer payment processing through PayPal and all major credit cards.

When will my product ship?

No one likes waiting for orders to arrive, and we don't blame you!

Most orders ship within 3-5 business days.

After checkout, your order is sent to one of our veteran craftsmen for processing and then sent to your door.

Operation Giveback

How much do you really donate?

We donate 20% of all profits from every sale. On top of that, we designate one mission item each quarter which we donate 100% of profits to a designated charity or organization.

Why don’t you donate to…

We wish we could give to every worth charity and cause out there. We really do. But for us to make a meaningful impact, we need to focus our efforts each month. If you have a suggestion for a program to partner with, please shoot us an email and let us know.

Who decides what charity / organization to donate to?

We do. We research and work with various partners and programs to help decide which program or charity to donate to each quarter.

Product Finishes

What finishes do you use?

Our most popular finish is a traditional soak in mineral oil, which soaks into the wood and enriches the natural beauty of the wood grain. Some products, like our signs, are painted.

Can I put my flag outside?

All of our flags come finished with water-based polyurethane. This offers protection from moisture and humidity changes, but should not be stored long term outside in the direct elements.